6 Payments trends for 2021
The pandemic accelerated emerging payments trends, as "both the merchant and customer side picked up pace to evolve with changing market conditions," Forrester analyst Lily Varon said.
Last year was a transformational year for the payments landscape. Payment channels evolved to meet customer demand, and evolving threats of the COVID-19 virus.
Customers across the age spectrum quickly adapted to digital, contactless payment channels as social distancing rules were imposed for public safety.